Refund policy

  • Sale items cannot be taken back or exchanged,
  • Items must be returned with their label and in their original packaging,
  • Returned items must in the same condition it was received
  • Refunds or returns must be made within 7 days of purchase,
  • No returns fees for exchanges in Canada,
  • Some return fees may apply due to the size of the package.
  • If you are unhappy with your order and wish to organize a return, contact us directly at info@maisonoxa.com within the required 7-day time frame. A team member will require the order number and pictures of the item to confirm its condition.